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Frequently Asked Questions

About the
Synkrato AI Engine

Synkrato is a powerful, intelligent AI platform that leverages advanced algorithms to optimize logistics and warehouse operations. It uses data analytics and machine learning to enhance decision-making and operational efficiency.

Our AI Engine streamlines processes by optimizing warehouse slotting, predicting future work loads, and suggesting efficient picking strategies. This leads to increased productivity, reduced operational costs, and improved customer satisfaction.
Absolutely! Our AI Engine is designed to seamlessly integrate with your existing WMS, enhancing its capabilities without disrupting your current operations.
Our platform is designed for easy integration. Synkrato’s platform includes a robust built-in middleware that facilitates seamless integration and can be quickly and efficiently linked with your existing systems without requiring extensive IT resources. This middleware acts as a bridge, enabling smooth data flow and communication between Synkrato’s AI Engine, Digital Twin technology, and your current ERP, WMS, or other business systems.
The AI Engine utilizes various data points, including inventory levels, order history, shipping times, and customer demand patterns. The more data it has, the more accurate and effective its predictions and recommendations, but typically it is data that most enterprises already have.
Synkrato employs both our patented Applied AI and General AI technologies. This combination allows us to offer bespoke, industry-specific solutions (Applied AI) while also leveraging the broader capabilities of General AI for more extensive data analysis and decision-making processes.
Not at all. Synkrato is designed for end users, not AI specialists. Our platform is user-friendly, and we provide all the necessary support and training, ensuring that your team can fully leverage the power of AI without specialized expertise.
As warehouse people, we understand that every warehouse is different. In terms of physical layout, in terms of resources, sku and order profiles and pick methodologies. Our product allows you to configure each warehouse so that the AI Engine is aware of the specific nuances of each and optimizes around those constraints.
We’ve designed our AI Engine to be user-friendly with a minimal learning curve. Our goal is to get you up and running on our platform in days, not months. Our team offers comprehensive support and training to ensure a smooth transition and effective utilization.
About the Synkrato
Digital Twin Solution
A digital twin in Synkrato is a virtual replica of your physical warehouse operations. It simulates real-world processes, enabling you to test and analyze different scenarios and strategies without any risk to your actual operations.

We use Unity’s gaming platform to build digital twins of the warehouse quickly and easily. You do not need CAD engineers or specialized resources. Our thesis is that if your kids can build a world in Minecraft, we should be able to make it easy enough to build your warehouse in a matter of days. In fact, we typically build this for our customers as part of our onboarding process.

By using digital twin technology, you can optimize layout, streamline workflows, predict bottlenecks, and test changes in processes before implementing them in the real world, thus saving time and resources. It also serves as a ‘Google maps’ for the warehouse, using pathfinding algorithms to direct humans and robotics in the most efficient path possible. This is also a critical input to our AI engine
Yes, our digital twin technology is fully customizable. It can be tailored to reflect the specific characteristics and operational dynamics of different types of warehouses and distribution centers.
Definitely! The digital twin serves as an excellent training tool, providing a risk-free environment for staff to learn and adapt to new processes or systems.
The frequency of updates depends on your needs. It can be configured for real-time updates or at scheduled intervals to ensure that the digital twin accurately reflects the current state of your warehouse operations.
We’ve designed our AI Engine to be user-friendly with a minimal learning curve. Our goal is to get you up and running on our platform in days, not months. Our team offers comprehensive support and training to ensure a smooth transition and effective utilization.

About Synkrato’s Data Security and Privacy

Data security and privacy are paramount at Synkrato. We use our own Language Learning Models (LLMs) and have stringent policies in place to ensure that your data is never shared with external entities like OpenAI or others. Our platform is built with the latest security protocols to safeguard your data at all times.
Absolutely. We take data privacy very seriously. Your data is used solely for the purpose of enhancing your operational efficiency and is never shared or used outside of your specific application. We maintain strict confidentiality and data protection measures in line with industry best practices.
Synkrato is proud to be SOC 2 compliant, demonstrating our commitment to the highest standards of data security and privacy. This certification ensures that we have robust systems in place to secure your data and protect it from unauthorized access or breaches.
SOC 2 compliance means our customers can trust us to handle their data with the utmost care and security. It assures that our systems and processes are regularly audited and meet stringent criteria for security, availability, processing integrity, confidentiality, and privacy.
At Synkrato, we understand the importance of data privacy and have implemented comprehensive measures to protect customer data. This includes using encrypted communication channels, conducting regular security audits, and ensuring that our staff are trained in best practices for data privacy.
Yes, customers have full control over their data when using our services. We provide tools and options for customers to manage their data effectively, ensuring they can determine how it is used, stored, and shared within our platform.
We believe in complete transparency regarding our data usage and security practices. Customers have access to detailed information about how their data is handled, and we are always available to answer any specific questions or concerns they may have.
Synkrato is committed to continuous improvement in data security and privacy. We regularly update our security protocols, stay abreast of the latest developments in data protection, and engage in ongoing staff training to ensure our team is equipped to maintain the highest level of data security and privacy.

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5201 Great America Pkwy, Ste 320
Santa Clara, CA 95054

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